01-04-2014 11:30 AM
Tomorrow is the deadline to return this POC. I've spent way too much time on this issue and it seems there are many many people who have also done so. First problem is Autoplay does not pop up which means the device is not recognized. Yes, I've tried all the ports. Yes, Autoplay is set to always ask with a device. I tried my Powershot and Autoplay works and it opens EOS Utility. But EOS utility is greyed out. I've called Canon support went thru everything, even installed the patch for the Utility. No luck. Uninstalled just the Utilty and re-installed - Nada. Saw a message on some forum about hidden cannon config files..will look later as my pc is now being used for homework. But thought i'd give one last gasp, to see if anyone has a silver bullet.
Have seen lots of posts about buying a card reader - Will Canon supply a card reader? Doubtful..not one more red cent from me...
btw Window 7 sp1, EOS solution disk 28.2 + patch.
01-14-2014 04:42 PM
01-14-2014 05:57 PM
This is defined by Windows (or any operating sytem that offers similar behavior. I'm a Mac user and I can define which applilcation is automatically launched when a device, such as my camera, is connected.)
Have you checked the Microsoft FAQ on the Windows autoplay feature?
01-15-2014 12:23 AM
This just started happening, I have connected many times before without issue. Also, the issue with the "busy" alert certainly isn't because the computer doesnt see it, it's a malfunction in the camera or the software itself.
01-15-2014 12:30 AM
01-15-2014 01:00 AM
In those instances, i wasn't the CAMERA that is saying BUSY, it's the EOS Utility program. This NEVER happened to me before with my Rebel Xt, t1i, t3i, or 60D.
In this instance, I am not doing anything other than that; and there were only a handful of photos that I had taken, it's not like it was trying to sort out hundreds of photos. I even formatted the card in camera, took a couple more shots and tried again - still would not recognize it.
01-15-2014 01:18 AM - edited 01-15-2014 01:18 AM
OK, I just tried something, maybe it is the answer.
I restarted my computer and tried again, didn't work. Earlier I had also looked at my camera display and it said that WIfi was off. I dug into the menu and saw that while it may have said off, it was enable. So, I diabled it and voila! - it connected!
So, I suppose that could be the reason people have for not being ablle to connect, but it still doesn't explain why I sometimes get the "busy" alert in the EOS Utility.
03-30-2014 03:35 PM
I had the same problem-- disabling wifi worked for me as well. Thanks!!
06-10-2014 02:44 PM
disabling wifi works.
01-16-2015 05:10 PM
Disabling Wi-Fi was the answer! Thank you, all!
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