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EOS-1D X Horizontal Shutter Button Stopped Working, Vertical OK

DirtTrackPhoto8
Apprentice

So I have a Canon 1DX and I take racing pictures so yesterday I was taking pictures during the races and all of sudden my horizontal shutter quit working like it was stuck the vertical one still works I tried changing cards the battery cleaned the contacts from the body and lens it still doesn’t work when I don’t even have a lens on it wondering if anyone else has had this issue 

10 REPLIES 10

Tronhard
Elite
Elite

It sounds like your shutter has suffered a malfunction. I would recommend having the camera checked out by a camera technician.  If you are in the US, call 800-OK-CANON to talk to one.


cheers, TREVOR

"The Amount of Misery expands to fill the space available"
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

ebiggs1
Legend
Legend

" I would recommend having the camera checked out by a camera technician."

 

Hold on there not so fast before you do that do a full reset of the 1DX. Its not the CF cards and it is not dirty contacts. Cleaning contacts rarely to never helps or works. The only possibility you have at home is to try the reset and making sure both the battery and charger are working as they should. I might mention if you were not using a Canon brand lens remove it and put a Canon lens on. As well as any non-Canon accessories. Back to basics!

EB
EOS 1DX and 1D Mk IV and less lenses then before!

rs-eos
Elite

With the camera in the horizontal position, try using both shutter buttons.  Same for the camera in the vertical position.  Wondering if there's something else going on being the horizontal shutter button sticking.

--
Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers

ebiggs1
Legend
Legend

"It sounds like your shutter has suffered a malfunction."

This, too, is unlikely if the shutter operates in the other orientation.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

Stephen
Moderator
Moderator

If the user shoots at a dirt track, as his name suggests, there's nothing wrong with sending it in for a good once over and a clean and check! 😊

You can talk to support if you need help setting that up - they're at 800-OK-CANON (800-652-2666), or you can set it up online at Canon.us/account

I would be when I search for my device it doesn’t come up 


@DirtTrackPhoto8 wrote:

I would be when I search for my device it doesn’t come up 


Heree is the Canon Support site for the 1D X.

Canon Support for EOS-1D X | Canon U.S.A., Inc.

It's quick to try, but since there is no setting that disables the shutter buttons a reset may not clear the issue.

I don't know if Canon still services the 1D X. Stephen's contact info will tell you.

修理対応期間対象商品|キヤノン (canon.jp)

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

ahhh you're right - it went out of service life back in 2022. I'd still call support, though. 

wq9nsc
Authority
Authority

There is only one shutter, it doesn't matter which orientation the camera is in.  To clarify, are you referencing the shutter release at the top of the camera as the horizontal button?  On the 1 series cameras, the other shutter release can be disabled by the on/off switch near it.

If the release button quit working, you may have dust/debris that has gotten through a seal.  With back button focus off (AF assigned to the shutter release), does it AF with a half press?

Rodger

EOS 1DX M3, 1DX M2, 1DX, 5DS R, M6 Mark II, 1D M2, EOS 650 (film), many lenses, XF400 video
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