Connection malfunction between MacBookPro and Canon Rebel T3

[Mattie]

Hello,

My name is Mattie.  I've never had a problem transfereing data from my camera to my computer, but yesterday I recorded a very important presentation for a job interview and I can't transfer it to my computer.  Final Goal to get it uploaded to U tube, then send my new boss the link.  Every time I connect the two the computer reads 'No Cameral Detected' and the cameral shuts off.  Then the computer will say something about it not being compatble to the operating system.

Thank  you!

Mattie

[Crista]

Hi Mattie!

To have a better understanding of your issue, please let everyone know what version of the Mac OS (10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[TCampbell]

Hi Mattie,

I'm not sure which Mac OS you are running but there is a "System Information" utility on the Mac (how you access this depends on which version of OS X you are using) and it will indicate if the computer sees the camera attached via USB.

Also, what utility do you normally use to transfer data?  Is this a Canon utility such as EOS Utility (and which version) or are you using a 3rd party product (or Apple provided product)?

Depending on your MacBook Pro model, you may have an SD card slot in the side of the Mac.  If so, you can eject the card from the camera and insert it directly into the computer to copy images and video from the card (this is what I actually do most of the time only because the direct transfer feed with the card in the computer is faster than the USB speed.)