7D mk II connect issue

[FredJ]

Hi,

I've tried to connect via the supplied cable my 7D2 to my MacBookPro.  I have a 2009 13' MBP with USB2 ports.  My softwares for use with the 7D2 are up to date (EOS utility, Lightroom).

I shoot tethered all the time with my 5D3 on that computer using those software without issues.

When I connect the 7D2, EOS Utility simply doesn't see it.  When attempting to tether shoot with Lr, the camera attempts to connect but fails, the connection is just blinking between connected / not connected... and doesn't settle.

I've tested the camera and cable on an other computer (PC), no issues.

Anyone else having trouble like this?

[Fay]

Is your software up to date on that computer? Fay

[FredJ]

Yes Fay, as stated in my original post the software used to test the camera is up to date.

[Fay]

Oops. Sorry.

[Mykolas]

FredJ,

Are there any devices connected to your MacBook other than the camera, like a printer or an external drive?  Is the MacBook connected to AC power?

If this is a time sensitive-matter, additional support options are available at Contact Us.

[FredJ]

Hello Mike,

I've tested again this morning with Lightroom, here's what I did:

1.  No other devices connected, 7D2 using battery

2.  USB drive connected, 7D2 using battery

3.  No other devices connected, 7D2 using Canon ACK-E6

4.  USB drive connected, 7D2 using Canon ACK-E6

The connection doesn't settle in any case.  See below a small unedited clip showing the behaviour of the camera and Lr.

https://dl.dropboxusercontent.com/u/28457054/7D2%20tethered%20test.m4v

For EOS Utility, when opened and waiting for a camera to connect, it simply does not react to the camera when I turn it on.

[FredJ]

I forgot, yes, the MacBookPro was on AC power.  😉

[FredJ · Accepted solution]

Problem solved with EOS Utilities.  The issue with Lightroom is that the latest version doesn't support tethered shoot with the 7D2... so will have to wait for that.