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01-04-2017 06:10 PM
Solved! Go to Solution.
Accepted Solutions

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01-06-2017 04:09 PM
Hello Maxmrdck, We've seen problems with the update. A complete uninstall and reinstall from the app store should correct the issue. If you are still having problems please contact our support team at 1-800-OK-CANON (1-800-652-2666)

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01-04-2017 06:26 PM
Are you enabling wifi and the connect to smartphone on the camera first? What type of phone .... IOS or Android and are you using NFC?

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01-05-2017 04:31 PM

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01-06-2017 11:54 AM
I have a EOS Rebel T6i and can no longer connect through the latest updated app. I connect and it lets me remote shoot but will NOT let me download pics to my iphone!!! Worked fine earlier yesterday (01/05/2017) before your stupid app updated. Last app worked perfect. This is crazy! Reinstalled the app 3 times now... Reset my wifi on the camers 3 times too!!
The fact that I can remote shoot tells me I am not doing ANYTHING wrong! Your app just stopped supporting transferring images to the iphone? For all cameras? Just the EOS? Just the EOS t6i???
People depend on your product for their work and then you drop the ball and I miss deadlines because of your app???
RIDICULOUS!
I tweeted Canon and you told me to call a number that after I gave all the automated information it hung up on me!!!
You think your customers have time for this???
So pissed off!
Jason

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01-06-2017 01:36 PM
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01-06-2017 02:15 PM
@Maxmrdck wrote:
I'm not pissed off or anything i just want my pictures on my phone
Are you trying to transfer RAW or JPEG files? I think you can only transfer JPEGs.
"Enjoying photography since 1972."

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01-06-2017 04:09 PM
Hello Maxmrdck, We've seen problems with the update. A complete uninstall and reinstall from the app store should correct the issue. If you are still having problems please contact our support team at 1-800-OK-CANON (1-800-652-2666)

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01-06-2017 05:12 PM
I have done the compete uninstall and reinstall 3 times... because I'm upset am I getting ignored?
I am attempting to download jpgs.

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01-06-2017 05:44 PM
Called Canon... no help... they just took my information and said that would send it up to some technical people in the sky I guess and if enough people call and complained then they will eventually fix the bug.
I'm not pissed anymore just depressed. This stinks.
Jason
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01-06-2017 05:51 PM - edited 01-06-2017 05:51 PM
@jasonschiely wrote:I have done the compete uninstall and reinstall 3 times... because I'm upset am I getting ignored?
I am attempting to download jpgs.
These forums should not confused with being Canon Technical Support. The forums are not technical support.
"Enjoying photography since 1972."
