Canon "repair" service a scam ?

[Otiscat]

Does anyone have a recent (within last 6 months) experience with Canon repair service? I sent a few emails re/ my Canon EOSM50 and issues with the On/Off green light. They responded with a suggestion to submit a repair request and even noted that "the issue may be inside the camera body in which case repair service would be advised." I made a few more inquires, and received replies coming from other Canon representatives, not the initial contact person. When I asked them about the "repair" service they said, " I can confirm that the rate for your EOS M50 is $229.00 plus shipping and handling. That is because your camera model is not a model that we repair. Instead we would replace it with a comparable model, usually a refurbished one."  They cannot even guarantee that I will receive a camera body in as good or equal to my current, excellent condition camera.  Reviews of refurbished Canon cameras have not been favorable. 

The entire situation sounds very suspicious and I will not upgrading my camera for another Canon nor any other products. 

[Otiscat]

John,  

Thanks again. They cannot guarantee that the refurbished camera body will be the same color and condition as the one they want me to ship. Furthermore, I had conflicting emails from their customer service staff.  

[Otiscat]

Rick, 

  Thanks, and I did not send the camera as I am still investigation the issue. The location for their repairs, or in this case, issuance of whatever refurbished camera body that they have in stock, plus $229.00 is in VA. 

[Otiscat]

Thanks for the reply.  However, I am looking to have the camera repaired, not replaced with a refurbished camera body of which the condition is unknown and pay $229.00 for it, plus Canon keeps my camera.  Furthermore, I had received emails from three different Canon customer service representatives. 

[Otiscat]

Thank you!