02-13-2021 09:50 PM
02-14-2021 01:02 AM
Hi Nikkisicksable,
Thanks for checking in with us!
It sounds like you've already tried a few things, but I'm not sure what you've tried already, so I suggest that you clean the metal contacts on the battery and battery casing with a lint-free lens cloth. It might also help if you try to charge the battery in a different outlet in a different room.
If problems persist, I suggest that you follow up with us by emailing us at the address below. Be sure to detail what you've tried, when you purchased the camera, and where you are located. That will help us explore the options available to you:
eosdigitalsupport@cits.canon.com
02-15-2021 12:02 AM
02-15-2021 10:55 AM
It should still be under warranty. Contact the email that Nick2020 gave you.
02-23-2021 08:07 AM
02-24-2021 09:47 AM
" I even bought a different battery, ..."
Are you sue the battery charger is working? You have Canon brnad batterues?
"It’s not a printer that I’m referring to so not really sure where are you got that info..."
??????????????? What's that?
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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