Canon R50 Audio Not Recording

[nmp81]

I bought a new R50 and set it up for video like my other cameras, took it on a shoot and when I dumped the card, there was NO audio, only static.  Luckily, I used a LAV but now I've got nothing to sync audio.  I hooked up a shotgun mic to it and it recorded audio fine.  Is it a glitch?

[shadowsports]

Greetings ,

What were the recording conditions? Were you at a concert or venue with super loud audio.  Did you check your recording levels?

[nmp81]

It was an interview in an office.  I didn't check levels because I wasn't planning on using the audio from the camera anyway. Luckily I was able to line up the external audio and video together in post, but I'd still like the brand new camera to work as it should.

[shadowsports]

Greetings,

Have you tried recording again?  Does it work?

What kind of media are you using to capture to?  Any issues saving photos.  I would suggest resetting the camera's main settings, also its custom settings (if applicable).  Then retest. If it works it was likely a setting you missed, etc.  If It happens again, using a freshly formatted full size media card, I'd suspend the camera.