As you read the title, I own a Canon M50 Mark II, it sets focus just fine, I am using the kit lens. The white box turns green and when I press the shutter button fully, it doesn't take a photo. It does take a photo when I press on the screen and enable shutter on screen touch, the shutter button randomly starts working again, but it isn't consistent.
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I’ve done that multiple times, no avail. I have tried multiple other lenses and also switching my shooting modes, along with enabling shutter without a lens on, still takes picture with a click on the screen but not the shutter button.
I have tried setting the video start/end button to the shutter button, also doesn't work. Could it be a software problem more than a button replacement? The camera is brand new and is barely a month old, I'd really appreciate any insight.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.