Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

[AbdullahG]

As you read the title, I own a Canon M50 Mark II, it sets focus just fine, I am using the kit lens. The white box turns green and when I press the shutter button fully, it doesn't take a photo. It does take a photo when I press on the screen and enable shutter on screen touch, the shutter button randomly starts working again, but it isn't consistent.

[kvbarkley]

Try resetting your settings to default.

[AbdullahG]

I’ve done that multiple times, no avail. I have tried multiple other lenses and also switching my shooting modes, along with enabling shutter without a lens on, still takes picture with a click on the screen but not the shutter button. 

[Crews69]

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@AbdullahG wrote:

I’ve done that multiple times, no avail. I have tried multiple other lenses and also switching my shooting modes, along with enabling shutter without a lens on, still takes picture with a click on the screen but not the shutter button. DMVNow.com

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Does it happening with all lenses?

[AbdullahG]

It does, yes, I have tried using a Viltrox adapter with a 50mm, sometimes clicks the shutter, sometimes doesn't.

[kvbarkley]

Sounds like the shutter button needs repair.

[AbdullahG]

Is there any way to confirm this such as programming the shutter button to function as something else other than taking a photo?

[AbdullahG]

I have tried setting the video start/end button to the shutter button, also doesn't work. Could it be a software problem more than a button replacement? The camera is brand new and is barely a month old, I'd really appreciate any insight.

[kvbarkley · Accepted solution]

If you have reset the camera to its defaults and it still happens, it is unlikely to be firmware.

[AbdullahG]

I'll be taking my camera in for checkup ASAP, thanks!