01-12-2025 09:42 AM
Hello! I currently have the Canon Eos M6. It does not take pictures even when I press the shutter button. Once I press the shutter button, it goes black then takes me back to the start. But it can take videos. What do I do? :((
01-14-2025 05:57 PM
Hello bluerrhsks,
I'm sorry to hear that you are having issues with your camera. It sounds like it could be an issue with autofocus perhaps. When the camera/lens are unable to AF properly, the camera will not release the shutter. You may want to try cleaning the contacts on the camera and lens especially, with a clean, dry, microfiber cloth to ensure good communication between them. I would recommend starting with that. I would also suggest removing any lens filter that may be attached to the front of the lens since certain lens filters may sometimes interfere with the camera's auto focusing system. Does your camera work properly with other lenses?
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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