Canon 70D died

[carsonart]

My 70D that is only 1yr 1/2 old died all of the sudden.  I have only used it lightly and have taken very good care of it.  I tried another battery thinking that may be the probelem.  Even a brand new Canon battery did not turn it on.  Just no juice, nothing.  I sent it to Canon service center, and they sent me an estimate for $224.  I called to ask what the problem was, they said they still dont know, that  was just to take a look and fix the issue if there is one.  If it is something with major damage they will contact me with a different estimate.

It worked perfectly fine one day.  I charged the battery back up, plugged it it, and just never turned back on again.  I haven't even paid off the camera yet on my best buy card, so I have a real problem with Canon charging me anything so soon, and for an obviously lightly used camera.  

Has anyone had a similar issue before?  Is having Canon do this my best option?  I read another post of someone who fixed themselves, but I'm of course leery not knowing exactly wha the problem is.  Plus I have shoots lined up, and need to act fast.

I wish they had a better program to just trade up or something, if I'm spending money anyway.

[Waddizzle]

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@RobertTheFat wrote:

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@bwolfcale wrote:

"In other words, the path of least resistance, or cost, is going to be getting your current camera repaired."

Waddizzle, this is what I ended up doing. I agree this is the least expesive option at the moment, considering the investment I have into the camera. I just hope that the repair fixed the root cause of the issue and doesnt lead to needing the same repair done every 2 years, with normal (frequent video) use of the camera. 

"Recently, there has been a massive recall by major auto manufacturers for faulty airbags.  Have the auto manufacturers been faulted for the recalls and alleged deaths due to the airbags.  No.  The supplier of the faulty airbag components, not the manufacturer who uses those faulty airbags."

You are proving my point. No, airbag issues were not the auto manufacturers fault, it was the supplier. But, how was this resolved? Recalls and free repairs by the manufacturer, whether the vehicle had a warranty or not. 

"Ranting on a user forum is not the proper "forum" for such complaints."

I could be completely wrong, but I have to believe that once threads like these get large enough someone at Canon notices. 

My goal posting here was to share my expereience with the original poster and other users who stumble across this forum when/if their 70D dies.

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Auto manufacturers don't do recalls out of an altruistic concern for their customers' welfare. They do it because they're required to do so if the car has a blatant safety problem about which they should have known or if (as in the case of Volkswagen) the car was designed to evade a Federal law.

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I agree.  Ranting on a user forum doesn't help the matter.  No manufacturer issues a recall for altruistic reasons.  They do it because the government ordered them to do it, or to avoid, or minimize, government fines.

[isidroco]

"I agree.  Ranting on a user forum doesn't help the matter.  No manufacturer issues a recall for altruistic reasons.  They do it because the government ordered them to do it, or to avoid, or minimize, government fines."

They should do it for their own benefit, customers investigates before purchasing an expensive camera. This threads and FB groups will damage their reputation.

"Your camera is a DSLR, not a video camera.  I have noticed that a high percentage of people claiming there is a manufacturing defect seem to do a lot of video work with their cameras."

This camera was marketed specially for it's video capabilities. I already used S1,S2,SX10,T3i for photograph/videos. They should warn or else disable video/liveview completely if it fails using LV for a long period (never more than 2 hours in my case).

[Waddizzle]

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@isidroco wrote:

"I agree.  Ranting on a user forum doesn't help the matter.  No manufacturer issues a recall for altruistic reasons.  They do it because the government ordered them to do it, or to avoid, or minimize, government fines."

They should do it for their own benefit, customers investigates before purchasing an expensive camera. This threads and FB groups will damage their reputation.

"Your camera is a DSLR, not a video camera.  I have noticed that a high percentage of people claiming there is a manufacturing defect seem to do a lot of video work with their cameras."

This camera was marketed specially for it's video capabilities. I already used S1,S2,SX10,T3i for photograph/videos. They should warn or else disable video/liveview completely if it fails using LV for a long period (never more than 2 hours in my case).

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Companies operate for one reason, PROFIT.  People with your type of complaint, while numerous, are a very small percentage of all users.  If a product has a 1-2% failure rate during the warranty period, that product is considered a success.

As far as issue a warning about the dangers of the cameras overheating when shooting video, I suggest you read the Instruction Manual.  The camera will even display an icon on the LCD screen when heat buildup is becoming a problem.

You seem to have the idea that I am defending Canon.  I am not.  I have been trying in vain to help you, to give a little dose of reality.  Your emotions have clouded your judgement.  I wish all the best with getting your camera checked out and repaired.

[Marcelo]

"Your camera is a DSLR, not a video camera".

This is your agument???

After selling specifically this model as the best DSLR capturing video (the new focus issues with the new STM lenses, etc). This camera, my friend, was sold specially as a video camera, and was promoted in a kit with an STM lens instead of the popular USM because it imitates the autofocus of the old camcorders.

Further more, if this DSLR was not made for recording video, they should advise somewhere in the manual book. But there is nothing at all.

And I tell one more thing, the problem of overheating is not recording video... Really, the problem is working with servo autofocus and using the LCD screen as monitor, even when you are taking pictures (Photo mode). Because it make the "engine" work al the time. That is what causes overheating.

[70DERR80]

I ran into the same problem with my 70D. I do record some videos. It is occasional use for family purpose. It gave me few Err 80 messages while taking pics and now died completely. Got the same $450 estimate from Canon. What are out options now? Is Canon going to do a recall for this. Canon known to be a great company.

[John_SD]

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@tezza64 wrote:

  hi Alavrow

    it is wierd how this fault happens just after the waranty runs out?.... by the way they say the problem was  the main pcb board had gone and had to be replaced.

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There must be a department within Canon where the black arts are practiced so as to cause malfunctions at will. 

[Tim]

Hello isidroco, 

From what you describe of this issue I recommend sending the camera into Canon for evaluation.  You can set up a repair on Canon's web site below. 

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

[isidroco]

Tim, I manage to send the camera to brazil where Canon Brazil DOES REPAIR FOR FREE. It's obviously a huge mother batch with problems. What irritates me is that Canon Worldwide don't recognize this as THEIR fault and charges more than 400u$ for this issue. In Argentina there was more than 50 cases (which is probably more than 10% of our market) last year and there are 30 more waiting for mothers since december (I spoke with a Canon oficial technician). Failure can happen with less than 1000 shots on mint cameras.

As they did with the S1-IS sensors and the SX-10 sensors (I also hit those manufacturing errors and were repaired for free out of warranty). I expected free support for their faults. With social networks this will certainly hurt their reputation. I won't recomend canon anymore and will post about this in all photography sites.

[Marcelo]

Yes Tim, Canon Brazil has already assumed that is a factory issue and they are fixing it for free. Tell everybody that, so they can fix the problem.

[CFBKK]

I got the same problem with my 70D camera, used it one a half year and simply stoped to work, error 80 and after that died. To fix this problem Canon have to take responsibility