06-08-2023 07:08 AM
This is a problem I've been having for the last 6 months since I first got my R6 mark ii. I don't know what's the problem but somehow I can see what I recorded on my camera with C-log 3 but not on my computer. I've tried different methods to sort out the problem, recording with other SD cards, and decoding the video with the VLC media player. Sometimes out of miracle, it shows the video, but the problem still happens continuously and I've been frustrated. So I'm here to seek help from professionals, BTW I have updated to the latest firmware and this issue is still happening. Should I send it back to the factory for inspection or is there anyway to solve this.
06-08-2023 08:09 AM
What specific codec are you using on the R6 Mark II to capture footage?
Also, what specific computer, operating system and software are you using to work with the video? Have you installed any required plugins to work with the footage?
06-08-2023 09:09 AM
I'm shooting internal 4k IPB with the canon r6 Mark ii. And I don't have any plugins, I use my Acer Nitro 5 operating in Windows 11 64bits. I use Davinci Resolve 18 to edit my videos.
06-13-2023 11:00 PM
Your files are not corrupted.
On Windows, you need the Studio edition of Resolve ($300) to handle 10-bit video, and you will need the HEVC codec from the MS Store.
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.