Brand new Rebel T6 problems

[ryanisthefitz]

I was so enthusiastic to open my new 'full-size' Canon camera after using a small point and shoot for over a decade, only to find that it would not read the flash card that came with the camera bundle on Amazon.  The card is a Sandisk 32gb SDHC Class 10 48mb/s.  I cannot see any reason why this card should be incompatible with this camera.  The error message is that "Card cannot be accessed...." and when I try to format it, I get "Cannot format, change card".  I would most appreciate a pointer or two from someone else who has solved this problem.  

[ebiggs1]

Check the read/write tab on the SD card.  

[ryanisthefitz]

Yea, I've tried playing with that, thanks.

[Mr_Fusion]

Yes, that would irritate me to no end too.

One issue that could happen, but not too likely, is the card isn't seated properly. Remove it and put it back in. I suspect you have done that already, but if you haven't, ... . While you have it out, look at the contacts to make sure they are not damaged. If you have a micro SD card, check the holder as well as the card and that the microSD is firmly seated in the holder. 

If you have a card reader or computer with a memory card slot, (or someone with one) you can try to see if it will read / write through that. If the card can read / write then you will know it isn't the card. If it doesn't read / write then I would think its the card. (You can always format the card after this test so don't worry about putting Windows stuff on it.)

Next, and this is recommended, get a second card.  A 32 Gb from Walmart for under $25; all the top brands are good but look for one that has a carrying box*. A spare is always good to have and if you take a lot of photos, you will end up needing one at the worst time. If that card doesn't work then you know its the camera for sure. 

Good luck.

*If you carry a spare card you don't want it loose. Most, but not all, cards come with a small box they fit in. Keep your spare in one so the contacts and the card don't get damaged..

[StanNH]

I assume your old camera used an SD card too.  Can you try that card in your new T6 to see if it is recognized and can be formatted?  The problem is either the card or the camera, so it should be easy to figure out where the problem lies.

If the camera won't recognize any card, simply arrange for a repair or replacement under warranty.  Some retailers will also do an exchange of a defective product, so that may also be an option.

[TTMartin]

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@ryanisthefitz wrote:

I was so enthusiastic to open my new 'full-size' Canon camera after using a small point and shoot for over a decade, only to find that it would not read the flash card that came with the camera bundle on Amazon.  The card is a Sandisk 32gb SDHC Class 10 48mb/s.  I cannot see any reason why this card should be incompatible with this camera.  The error message is that "Card cannot be accessed...." and when I try to format it, I get "Cannot format, change card".  I would most appreciate a pointer or two from someone else who has solved this problem.  

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Is this the 'Bundle' you purchased?

[jrhoffman75]

I've never run into this, but I have read that sometimes formatting card in computer first can resolve the problem. 

[Stephen]

Hi ryanisthefitz!

Just a thought - memory cards are extremely easy to counterfeit. You might try a different card you know works elsewhere. If you don't have one, see if you can borrow or buy one to test in your Rebel.

If you're still having troubles after testing a new card, just give us a call at 1-800-OK-CANON (800-652-2666) and we'll help figure out what's going on! 

[ryanisthefitz]

That's not the exact one but it is close.  Thank you for the reply.  The exact one I can't find right now as it was a birthday present.

[ryanisthefitz]

Thank you, I thought this was a good idea as well. Not only does the working card from my other camera not work in the T6, but I also tried the new card in the old camera and it seems to work just fine.