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Brand new Canon EOS Rebel T6i w/EFS 18-55 mm lens and line down the middle of photos and videos

palmbeachgarden
Apprentice

There is a dinstinct line down the middle of all of my photos and videos from my brand new (just got it today) Canon EOS Rebel T6i w/EFS 18-55 mm lens. look to the right of the white door on the wall - there is a line going right down the middle - this happens with all photos and videos...

 

linedownmiddkebaloon.jpg

3 REPLIES 3

jrhoffman75
Legend
Legend

Looks like a bad column in the sensor. If you enlarge image to full size on the LCD can you see it? Take it back and check new one in store before you leave if possible.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Didn't we see a similar case a couple of months ago that turned out to be a consequence of the specialized focusing system on one of the newer Rebels?

Bob
Philadelphia, Pennsylvania USA

ebiggs1
Legend
Legend

First call Canon support.

If it is and it looks like, a bad sensor, either return it or send it in to Canon for service.

EB
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