Canon Community

JudyBear · ‎07-12-2020

When I charge the batteries for my RebelT3i, then install them in the camera, the charge level shows at the reduced level. Turns on fine, takes great pictures, but shows low in a few minutes. Help....

John_ · ‎07-13-2020

Judy, what I have read is that you have 4 batteries, 2 of them are new and all four show the same level of charge when placed in the camera and that charge level is less than full. That tells me you either have a bad charger or there is something wrong with the camera. Look at the battery contacts inside the camera, clean them with a q-tip and alcohol.

If that does not help then replace the charger with Canon if possible and purchase it from a store that will accept a return in case the charger does not solve your problem.

Forget about repairing the camera, it would cost twice as much as the camera is worth. If you want to stick to the same model then buy a used working one also from someone or someplace that accepts returns.

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Peter · ‎07-13-2020

Estimated recoverable capacity when storing Li-ion for one year at 25 degrees Celsius is 80% when charged to 100%.

If you haven't stored the batteries charged to 40-60% in a refrigerator and you bought the batteries when your camera was new I would say it is time to buy new ones.

By performing a full discharge/charge you calibrate the battery indicator. Not recommend to do often.

Waddizzle · ‎07-13-2020

@JudyBear wrote:
When I charge the batteries for my RebelT3i, then install them in the camera, the charge level shows at the reduced level. Turns on fine, takes great pictures, but shows low in a few minutes. Help....

The average life expectancy of most batteries is 5 years. How old is yours?

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"Enjoying photography since 1972."

JudyBear · ‎07-13-2020

How do I perform a full discharge to reset the indicator. I was given the camera, so I don't know if that has been done previously. Thank you for the reply, I am eager to learn all I can about this camera.

JudyBear · ‎07-13-2020

I just bought 2 new ones, and have 2 that came with the camera. All batteries show the same level of charge when I put them in the camera. I am baffled...

ebiggs1 · ‎07-13-2020

"How do I perform a full discharge to reset the indicator."

You can't on a T3i.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

Waddizzle · ‎07-13-2020

@JudyBear wrote:
I just bought 2 new ones, and have 2 that came with the camera. All batteries show the same level of charge when I put them in the camera. I am baffled...

Are of these batteries made by Canon? The third party batteries can be unreliable, and nearly all of them do not last as long as the genuine Canon batteries.

Is your battery charger made by Canon? They have been known to fail, too.

--------------------------------------------------------
"Enjoying photography since 1972."

ebiggs1 · ‎07-13-2020

"I just bought 2 new ones, and have 2 that came with the camera. ... I am baffled..."

The other component in this chain is the charger. BTW, you did buy genuine Canon batteries and not off brand look alike?

If a new Canon battery and new Canon charger AND resetting the camera back to default does not work, I suspect you are better off looking for a new camera. You may be better off right now and just start shopping for a new camera. Just give it a thought or two.

You might want to contact Canon 1 (800) 652-2666

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

JudyBear · ‎07-13-2020

How do I reset to default settings?

JudyBear · ‎07-13-2020

Does Canon even make their own batteries anymore? I can't seem to find them online anywhere?

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Battery not showing as fully charged