So, I have a problem with Canon, and I'm hoping somebody officially FROM Canon might frequent these forums and be able to bend the ear of somebody in the company that can actually do something for me.
Before I outline what the exact problem is let me just say that yes, I HAVE already spent a great deal of time on the phone on five separate occasions with Canon tech support and in every case I've been assured that the problem would be resolved yet here I am nearly two months later and I still have a Camera I cannot use because I don't have a battery charger for it.
The problem is, I purchased a refurbished Canon Rebel SL3 directly from Canon. The camera itself is fine, to the best of my knowledge, although to date I've been unable to use it because I was sent the wrong battery and the wrong charger. I received the LP-E10 battery and the LC-E10 charger, when what I NEED is the LP-E17 battery and LC-E17 charger. Canon DID sent me the correct battery several weeks ago, about the third week of November (I received my camera around the 4th of November originally) but did not sent me a charger.
Seems they have been back ordered on this charger, however on three separate occasions I've been assured by a Canon representative on the phone that they have "talked to somebody higher up" or in a different department, or whatever, and that there were new SL3's that had come in and that it had been approved that they would take a charger out of one of those boxes and send it to me, and then replace it for that product later when they get the long overdue back ordered chargers. Well, so far not only has that never happened, but also, not once out of the five occasions I've spoken to tech support where I was assured that somebody would follow up with me to keep me informed on what is the status of getting this fixed, has anybody EVER contacted me.
So as of right now I am on about day 42 of having a 550 dollar camera that I have no idea how it works, or if it works, and have already seemingly lost 42 days of my warranty period because I cannot even USE the camera I paid for since Canon didn't care about me enough to make sure that they sent me the correct and essential parts to use the camera, or to fix the problem after any of the five times by phone and three additional contacts by email, despite having given them the opportunity repeatedly and practically begged for them to do.
At this point I've about given up hope that anybody at Canon cares whatsoever that this gets resolved, and in the grand scheme of things I'm sure they don't. I am however seriously considering suing for a failure to provide the goods for which I've paid, and which delivery of is long overdue. I'd really like to avoid having to deal with that kind of mess over something so stupidly easy to fix, and give Canon the benefit of the doubt here, but it is definitely getting to the point where that has become almost impossible to do especially since I clearly am not important enough for any of the five different people I've spoken to to even bother with an attempt to contact me and let me know where things stand much less follow through on the promises for fullfillment that have been repeatedly made.
If there is somebody here who can help to facilitate a resolution in this matter, I am all ears. Thanks.
