90D Shutter count

[Mathiman58]

Hi I'm brand new to this and not very Tech Savvy so please excuse my ignorance. I own a Canon 90D and I am finding it impossible to get the shutter count from it? I have tried every online solution, watched every Youtube video, tried every online Shutter count application and downloaded every Canon software available. I was reliably informed that the EOS Utility would do the trick but the download I did does not have the Utility 3 option which, apparently is the one I need? I have tried the Canon connect app on my phone but the shutter count info doesn't show? I have tried to get it via Lightroom and Photoshop but that doesn't work either? When I download the Canon Digital Info software it wont recognise my camera? I am very frustrated and confused and am almost at the point of giving up on Canon for another brand. Can someone please help me? Remember to keep your reply simple, I'm not very bright it seems? Thanks

[Tronhard]

If your count is going back to start that is because it is not set to the default setting, of continuous.  In all my years of using Canon cameras I have never, ever come across a Canon camera where that has not been the default, so your camera must be configured to the other option, which is to do exactly what you describe. 
Please check the setting in the menu. Please check P508 of the Advanced User Guide for the details of this: HERE 

[jrhoffman75]

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@Tronhard wrote:

If your count is going back to start that is because it is not set to the default setting, of continuous.  In all my years of using Canon cameras I have never, ever come across a Canon camera where that has not been the default, so your camera must be configured to the other option, which is to do exactly what you describe. 
Please check the setting in the menu. Please check P508 of the Advanced User Guide for the details of this: HERE 

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Hi Trevor. I am pretty sure that if a card is reformatted the folder is 100, independent of image count. 

[vedran-brnjetic]

No, my count is going back to start because I went over 10.000. I have no idea how many times I went over 10.000. 3 times at least. Maybe 4 or 5. Could be 10. There's no way to tell. The point is, if you are buying a camera, you cannot verify someone's claim on the shutter count without sending it to Canon. There is absolutely no user-friendly way to confirm that claim, or even estimate it. Not even a ballpark. My folder currently says 100-3580. However... the most concurrent photos in my Lightroom library was over 70.000 across 3 cameras until I made a deep clean and now I have "only" around 40.000.

Last month alone I did around 12.000 frames. I do event photography and I was on photowall duty on 2 of them, I take a lot of photos.
Sometimes I do timelapses of northern lights which often amounts to 2+ k photos a night.

I fill up my SD cards frequently and I format them after transferring RAW files to the computer and back everything up. Whoever relies on your proposed method to check how many photos it took will be very mistaken.

Last but not least, you can always create a new folder in-camera if you are doing multiple shoots in a quick succession, just to keep it all organized and make your job easier when you get to backing up and editing afterwards.

[TimmyLee]

None of these apparently give me the shutter count.  What if it's over 4 digits?  I tried all the software, EOS Info and all that, the screen pops up, the camera connects but no info.  A small laptop icon shows up on my camera LED.

[jrhoffman75]

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@TimmyLee wrote:

None of these apparently give me the shutter count.  What if it's over 4 digits?  I tried all the software, EOS Info and all that, the screen pops up, the camera connects but no info.  A small laptop icon shows up on my camera LED.

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The 90D probably has a rated shutter life of 300000 cycles or more. But, like any mechanical device any one item can fail at any time. Replacement cost is a few hundred dollars. 

The four digits after the 100- in the file name are simply the number of images taken since the count was last reset. The value goes from 0001 to 9999. No way of know many times it was reset. 

A much better indicator if you are looking to purchase a used camera is the physical condition. 

[vedran-brnjetic]

Thank you! This is what I was trying to explain. The accepted answer for this question is misleading and furthers the spread of misinformation on this issue. 

Canon has stopped keeping this info easily accessible since around EOS 80D and the introduction of electronic shutter on DSLRs and I haven't found any reliable information if this is even accessible to professional repair service personnel.

[Stephen]

If you need an accurate shutter value, you will need to send your camera to the factory service center so the unit can be connected to a diagnostic computer for reading. 

In the past, shutter values were available on professional cameras. This is not a professional camera.