7DM2 Grip Problems

[Rdf254]

Have a new 7Dm2 that came with a BG-E7 grip. Shot with grip on and non of the picture turned out.  Removed the grip and shot images are perfect, grip back on poor images - dark.   Any idea of what is going on. 

[MikeSowsun]

The correct grip for a 7D Mk II is the BG-E16. I suspect that using the BG-E7 grip from the older 7D is causing your problem. 

The BG-E16 (on the left) has more electrical contacts.

[Rdf254]

Sorry made a mistake - the grip i am using is a BG-E16 and that is the one that is causing the problems

[Waddizzle]

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@Rdf254 wrote:

Sorry made a mistake - the grip i am using is a BG-E16 and that is the one that is causing the problems

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It is new.  Let Canon take a look at the grip and the camera.

Be forewarned.  Canon US normally turns repairs around in 10-14 days.  You can expect those numbers to at least double during the upcoming seasonal holidays.

[TTMartin]

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@Rdf254 wrote:

Have a new 7Dm2 that came with a BG-E7 grip. Shot with grip on and non of the picture turned out.  Removed the grip and shot images are perfect, grip back on poor images - dark.   Any idea of what is going on. 

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Is it a genuine Canon grip? Did you buy the bundle from an authorized Canon dealer? I purchased a 'Canon' grip for my classic 7D on ebay that depite saying Canon on it was a fake.

Canon U.S.A. Inc. - Authorized Dealers Effective 12/13/17 

[PaulSoebekti]

Are the batteries properly oriented in the grip?

Paul

[Rdf254]

Purchased off ebay but from Henery's which is a very reputable Canadian dealer.

Was a store demo unit with battery door missing so they put a grip on it.

[Rdf254]

Yes batteries in property

[Waddizzle]

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@Rdf254 wrote:

Purchased off ebay but from Henery's which is a very reputable Canadian dealer.

Was a store demo unit with battery door missing so they put a grip on it.

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The grip does not work.  The battery door is stored on the grip itself.

[Rdf254]

The store lost the door so sold the camera with a grip.  I have orderdand have the door from Canon.  Camera works perfect with door on, not with grip.