7D connecting to computer

[scpatriot]

A friend recently gave me a 7D in excellent condition after he upgraded.  When I try to connect to the computer it does not recognize the camera.  The EOS Utility program show the connect window, but nothing happens.  Any help is appreciated.

[jrhoffman75]

Are you using the Canon cable supplied with the camera?

[scpatriot]

I'ved used the supplied cord and tried another that I know works.

[jrhoffman75]

Shut down EOS Utility and turn off camera. Connect camera to computer and switch on camera. Does EOSU start up? Does camera appear as a connected disk? Mac or PC?

[scpatriot]

EOSU does not start.  The camera doesn't show as a connected disk.  It is PC.  When you turn the camera on, you hear the chime from the computer as if something has been recognized.

[jrhoffman75]

Is your OS up to date? Try removing on card. Not a very common situation, but is your Windows an “N” version?

[scpatriot]

The laptop is Windows 10.  Everything is up to date.

[scpatriot]

John, I do appeciate your help.

[jrhoffman75]

Glad to try. I can't think of anything else. Here are some ideas that have been posted in other threads:

1. try a different USB port

2. does canon have a wifi transmitter installed - (WFT-E5A)

Some folks have reported a failed USB circuit in camera, but since your camera is being recognized I don't think thats it.

Some cables are charging cables only; don't have a data line. When you say you used cable that came with the camera, is it a Canon branded cable?

Maybe someone else reading this thread has some thoughts.

[scpatriot]

It is the Canon supplied cord.

I've tried all ports on the computer.

There is currently no wifi.  (I've seen a lot of conflicting reviews on WFT-E5A)

I had hoped that I was being dumb and had missed something obvious.