11-22-2014 12:26 PM - edited 11-22-2014 12:55 PM
Recently purchased a new &d MKii. (yesterday) Using a Conon 100-400 lens and taking pictures high speed and continuous with the shutter release button and then looking at the in Lightroom all the pictures "grayed out" about 30% on the right side of the photo. How can this be. This is the 8th canon camera that I have owned and used. I have never seen this before.
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11-30-2014 11:28 AM
Thank you for following up with us.
It is strange the way the right hand side of the image is grayed out. Does this issue happen often or just in this particular environment? Does the gray area stay consistent in the other images you referred to with the same issue?
If you have not already done so I recommend performing a couple of resets on the camera for further testing. Please follow the instructions below.
1. Make sure the camera is off, and then remove the battery, memory card, and lens.
2. Close the battery/memory card doors.
3. Turn the power switch to the "ON" position, and then press and hold down the shutter button for 10 seconds.
4. Release the shutter button, turn the power switch to the "OFF" position, reinsert the battery, memory card, and attach the lens.
5. Power the camera on.
1. While the camera is on turn the mode dial to "P" which is the program mode which allows all menu options to become available then press the menu button.
2. Move across the top of the menu to the last wrench tab. (Yellow tabs)
3. Go down the menu list to "Clear Settings" and press the Set button.
4. Choose "Clear all Camera Settings", and press the set button.
5. To complete the reset highlight "OK" and press the Func./Set button again.
6. Next, move over to the Custom Functions menu list.
7. Reset the "Clear all Custom Func." settings as well.
We look forward to your reply with the information we have requested. Thank you for choosing Canon.
11-23-2014 05:24 AM
Any chance of seeing an example with Exif. please?
Were you shooting indoors in artificial light?
11-23-2014 05:30 PM
Sorry, I only shoot RAW. The picture was a tree outside using only available light. No flash.
11-23-2014 05:59 PM
11-23-2014 08:08 PM
Totally outside away from anything and the first 2 or 3 and the last were OK.
11-23-2014 05:35 AM
Example pictures please.
11-23-2014 11:33 AM
11-23-2014 12:07 PM - edited 11-23-2014 12:07 PM
Well that's pretty weird...
It doesn't look like a failing shutter, and it's obviously outside, so not a flicker problem (not that the original description sounded like that anyway).
It actually looks like something physically between lens and subject, but I guess we can rule that out.
Is it happening all the time? What about other lenses?
11-23-2014 02:00 PM
7D had a sensor problem, see the picture here http://blog.planet5d.com/2009/10/confirmed-canon-eos-7d-can-produce-ghosts/
This thing looks not like that at all. Is it only burst mode?
11-23-2014 02:06 PM
The camera is a new out of box 7D MK II. (one day) This is a software issue at higher ISO 5000 and faster but not on continues mode. There are over a dozen picture's that look like this. But the gray-out fades in and out depending on continuous shutter actions.
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