5D Mark IV tethering to EOS Utility not working

[pcather]

I had the perfect system for myself when I had a 5D Mark II.  I tethered to EOS Utility; downloading just a JPG.  Saved it to a certain folder.  That folder in turn was a watched folder in Lightroom automatically bringing the files into Lightroom.  A little slow but worked for me without spending any extra money.

Since I've purchased my 5D Mark IV the tethering is not working.  It will work for a few shots and then the Camera shows "BUSY" and will not transfer files to the computer.  No length of wait time causes it to be "unbusy".  I have updated the EOS Utility software and I am using the cable that came with the camera. 

Please advise. 

Thanks,

Pamela

[pcather]

John, if you reread the original post, I wasn’t “tethering” with the EOS Utility 2 or 3. I was using it to download my shots and saving them to a certain file folder. This worked perfectly with 2 and only occasionally with 3. Unless the settings have changed since I originally posted this, there are settings in the utility to save to a certain folder. I was doing this. It worked for a short time and then my camera locked up.

Tim, the product expert, seemed to think so too as he was trying to help me fix it. His solution didn’t work and I didn’t follow through with him because I found this other round about.

[jrhoffman75]

I understood what you were saying and I believe the Preferences screenshot shows what you were looking for. 

[Waddizzle]

John,

Hmm.  Then they added saving to your computer back to EOSU 3 when shooting remotely.  When EOSU 3 was first released, they had removed that feature, and moved the tethered shooting functionality to DPP4.  I recall the change made a lot of people unhappy.

Using the EOS Utility 3 meant saving to the memory card in the camera only.  You were supposed to use Remote Shooting in DPP if you wanted to save to computer folder.  However, DPP4 opens the EOS Utility interface for remote shooting, so the change was really seamless.

I wonder if the manual is correct, of if they have added saving to a computer folder when shooting remotely back to the Utility. 

[Waddizzle]

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@pcather wrote:
John, if you reread the original post, I wasn’t “tethering” with the EOS Utility 2 or 3. I was using it to download my shots and saving them to a certain file folder. This worked perfectly with 2 and only occasionally with 3. Unless the settings have changed since I originally posted this, there are settings in the utility to save to a certain folder. I was doing this. It worked for a short time and then my camera locked up.

Tim, the product expert, seemed to think so too as he was trying to help me fix it. His solution didn’t work and I didn’t follow through with him because I found this other round about.

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I seem to recall that EOS Utility 3 had saving to a computer when shooting remotely removed.  You could only save to the memory card in the camera.  You had to go through DPP4 to save it to a computer folder, which did not save in the camera.

[jrhoffman75]

Not sure about the past, but the latest camera manual (for 1D X Mark III) specifies EOS Utility.

[Waddizzle]

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@jrhoffman75 wrote:

Not sure about the past, but the latest camera manual (for 1D X Mark III) specifies EOS Utility.

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That sounds more llike downloading from the camera's memory card than tethered shooting.

[L30N2022]

Hello all,

Using an Apple Brand USB-C to USB adapter should allow your M1 Pro MBP to see your 5D MK IV. A powered hub also will work [Removed link per Community Guidelines]. My guess is Apple has some sort of safety built in there T3/4 hubs. This has and is working at my studio presently. Hope this helps. Mac OS Monterey, 5D MkIV Firmware 1.3.1& Capture One 22 15.4.1.7