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RF200-800 design issue results in it breaking in half

apmadoc
Apprentice

I just read the article on Canon Rumors about issues with the RF200-800 breaking in half under normal use.

 

has anyone heard anything from Canon about what their plans are to fix this?

18 REPLIES 18

shadowsports
Legend
Legend

Greetings ,

I saw the article a few days ago.  For now, the issue is not widespread.  I'm sure Canon would address this as needed on a case-by-case basis.  I purchased a CarePak with my lens so I'm not too concerned about it. At this point I wouldn't worry about something that hasn't happened and would not live in fear.

 

~Rick
Bay Area - CA


~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

ebiggs1
Legend
Legend

The Canon RF 200-800mm f/6.3-9 IS USM Lens is not an "L" and should not be expected to be an "L" lens simply because it is white. If you are a person that needs the durability of an "L" lens it is going to cost you. It's going to cost you a lot more.

EB
EOS 1DX and many lenses.

With Respect, I've been shooting Canon for nearly 30 years now.  Mostly L series, but some non L series lenses.  I shoot a lot of urbex photos which involves crawling through tight openings, etc.  Not unusual to have the camera take some pretty serious bumps.  In 30 years, I've never had a lens break (L or non L), not once ever. 

The issues encountered by the customers and the scenario involved leads me to think someone at Canon didn't do adequate testing before they put it into production.

Waddizzle
Legend
Legend

Most incidents of the lens breaking seem to occur when the lens is being transported in a camera bag.  Of course, there’s the possibility of a drop.

As long as your lens is not broken, then I don’t see any reason to worry about a “what if.”

--------------------------------------------------------
"Enjoying photography since 1972."

RICKTJR
Apprentice

I recently bought a 200 to 800, while it did not break in half, I had something odd happened to it on the third day of use. There is a small quarter inch wide white ring around the tube in front of the black zoom grip that  I believe keeps dirt and dust from going down the tube. It came loose for no reason and would jiggle back-and-forth in that 3 inch area on the tube when the tube was extended to 800. Since I was on a trip, I simply taped it to the original position so it would not rattle around and it would still serve it purpose of keeping dirt and dust flowing down inside the tube. 

Of course I took a lot of verbal abuse for silver duct tape holding my brand new 200 to 800 lens together from other members in the group. 

Being a member of CPS, I sent it in for repairs under my carepak that I purchased which I am glad that I purchased but the Canon rep said there’s no need to use that since it’s under warranty. Great idea  However, the message that came back several days later from the repair office was an almost $700 repair. I called and said if it’s not under warranty, I will use my carepak. I am waiting for an answer this Monday, but I’m sure the carepak will take care of it. I hope. Regardless, I would recommend buying the carepak  if you buy this lens since it is not an L lens and may not be made to the same level of an L lens. 

I own four different L lenses and never had a problem over many years of use

 

 

 

Greeting ,

I have no idea what happened to your lens, but that sounds like a defect to me and should be covered under warranty if it was purchased new and you're the original owner.

I'm glad you sent your lens in.  Tape is never a good idea.  It's right up there with hope as a strategy.  

You can see from my signature that I'm in agreement with you about CarePaks.  Good luck! I hope your lens gets repaired quickly.  🙂

~Rick
Bay Area - CA


~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

ebiggs1
Legend
Legend

"... I took a lot of verbal abuse for silver duct tape holding my brand new 200 to 800 lens ..."

You should have used gaffers tape. Then you would have looked like a "professional" photographer. 😁

EB
EOS 1DX and many lenses.

Yup.  Black gaffers tape would have been MUCH better - especially if you'd ripped it off some you had rolled around an old 35mm film cannister.

Well, I hope mine doesn't break.  I'm pretty gentle with mine and have the flight insurance for when it goes in the belly of the beast  - er, I mean plane.


>> Owns/Owned both Canon EOS mirrorless full-frame and APS-C cameras and associated RF, RF-S and EF adapted lenses - inventory tends to change on short notice. Same for flashes, tripods, bags, straps, etc.
Plus>> Canon imagePROGRAF PRO-1100 Printer
>>The opinions and assistance are my own. Please don't blame Canon for any mistakes on my part.

ebiggs1
Legend
Legend

" Black gaffers tape would have been MUCH better - especially if you'd ripped it off some you had rolled around an old 35mm film cannister."

Not entirely sure what a 35mm film can has to do with it but gaffers tape doesn't leave sticky residue behind like duct tape does. You should try it sometime. Amazon has it. Scotch Blue tape or Frog tape sorta the same type tape. 

EB
EOS 1DX and many lenses.
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