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Lens support help - maintenance AND repair - live support?

Jolie48
Apprentice

Hello! I would like to get a lens repaired and have the lens and my camera cleaned. The choices on the website seem to make me choose between the two and, further, I would prefer to speak to a live person and ask some questions. Is there a way to access live support? Thank you, and apologies if I have missed something obvious.

4 REPLIES 4

shadowsports
Legend
Legend

Greetings,

I would suggest logging into My Canon. 

MyCanon

Register your products, then check support/repair options.  Phone # 800-OK-CANON (800-652-2666) Note, I believe Canon is closed on the weekends.

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

ebiggs1
Legend
Legend

I doubt seriously you can talk to the repair person. You can talk to a customer support person that answers generic  questions but not in a technical way like a service tech.

Your request is simple though. Just ask for a C&C on both the camera and lens. If there are any known issues include a detailed letter with the camera and/or lens. You will get an estimate before they proceed.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

Thank you very much - I will give that a try!

ebiggs1
Legend
Legend

C&C = Clean and check.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.
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