EOS R50 RF-S18-45mm F4.5-6.3 IS STM - Lens won't zoom in or out

[LAMelt]

Hello. I recently purchased the camera & lens kit for the Canon EOS R50. My lens will no longer zoom in & out. I can turn the dial, but the function is no longer there. Is there a way to troubleshoot this at home or will I need to send it in for possible repair? Thank you for your help! 

lens info: EOS R50 RF-S18-45mm F4.5-6.3 IS STM Lens Kit

[ebiggs1]

the RF-S 18-45 f4.5-6.3 IS STM lens? If so, it is manually retracted according to the lens manual.

[LAMelt]

Hey! Thank you for your response. Yes it is manual, I can turn the dial to manually zoom in and out, but the action of zooming in or out is not completed when done so. 

[ebiggs1]

Hmmm, doesn’t sound good. I would call Canon service 800-652-2666