06-05-2024 02:11 PM - last edited on 06-05-2024 02:18 PM by SamanthaW
Hello. I recently purchased the camera & lens kit for the Canon EOS R50. My lens will no longer zoom in & out. I can turn the dial, but the function is no longer there. Is there a way to troubleshoot this at home or will I need to send it in for possible repair? Thank you for your help!
lens info: EOS R50 RF-S18-45mm F4.5-6.3 IS STM Lens Kit
06-05-2024 03:06 PM
the RF-S 18-45 f4.5-6.3 IS STM lens? If so, it is manually retracted according to the lens manual.
06-05-2024 03:24 PM
Hey! Thank you for your response. Yes it is manual, I can turn the dial to manually zoom in and out, but the action of zooming in or out is not completed when done so.
06-05-2024 03:29 PM
Hmmm, doesn’t sound good. I would call Canon service 800-652-2666
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
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07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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