Canon RF 28-70 F2.8 IS STM lens cracked under top glass

[Williamhardie]

 

 

 

I was shooting a basketball game when I got hit and my camera fell out my hands and hit the ground. I noticed a small crack on the edge of the lens, but under the top glass (pictured). I don’t know what to expect with the repair and I do not have much money at all to get this repaired. Any knowledge on what o should do is appreciated.

Also, no, I’m not too certain on whether this is affecting my performance for my lens, but I feel it may be.

Any suggestions are appreciated 

[shadowsports]

Greetings,

Sorry this happened.  Very first thing. A neck strap or a wrist strap probably would have helped to avoid this situation.  When you're carrying a couple thousand dollars in your hands, it's just something I recommend you do.  Hopefully it's just the lens, not the camera too.

Now let's see what we can do to get the lens repaired.

Start by registering the lens in your MyCanon account.  

MyCanon

From there you can set up a repair request.  Provide as much detail as possible.  You'll be given a repair quote.  Package your lens and get it back to Canon. 

In the future, you may also want to consider a CarePak. This is exactly the type of thing it protects against.  I'm really sorry this happened.  Please take precautions so it doesn't happen again.  Peak design and Black rapids both make great wrist straps.  I use Black Rapids myself.