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Can't register my Canon RF 100-500mm f/4.5-7.1 L IS USM Lens

tdintn
Apprentice

Hi, I've been trying to register the new lenses I bought with my camera.  But, neither of my lenses (RF24-105mm F4 L IS USM and RF 100-500mm f/4.5-7.1 L IS USM) show up in the search when I try to register them.  Can anyone help with this?

Thanks,

Tony

5 REPLIES 5

shadowsports
Legend
Legend

Hi Tony,

Are you registering your lenses in My Canon?

shadowsports_0-1701574598687.pngshadowsports_1-1701574677864.png

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Hi Rick, yes I'm trying to register in My Canon.  Unfortunately neither of my lenses show up in the search when I try to register them.

 

Tony

shadowsports
Legend
Legend

Greetings,

Does anything appear when you start typing (entering) the model of a canon product?

Example RF 100... 

A listing of products should start to appear.  If they do not, I'd try a different browser.  Is it possible a pop up blocker, or browser extension is keeping the list of products from populating or being displayed?Y  You can see from my examples that products begin to populate as characters are entered.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

tdintn
Apprentice

Hi Rick, that was totally the problem!  I switched browsers and it worked fine.  Thanks, that never even occurred to me!

shadowsports
Legend
Legend

Thanks for the update.  Glad to hear it.  

Now go out and enjoy that lens.  Its super sharp and fantastic.  It's going to amaze you.   

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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