12-02-2023 07:18 PM
Hi, I've been trying to register the new lenses I bought with my camera. But, neither of my lenses (RF24-105mm F4 L IS USM and RF 100-500mm f/4.5-7.1 L IS USM) show up in the search when I try to register them. Can anyone help with this?
Thanks,
Tony
12-02-2023 10:38 PM
Hi Tony,
Are you registering your lenses in My Canon?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-04-2023 09:37 PM
Hi Rick, yes I'm trying to register in My Canon. Unfortunately neither of my lenses show up in the search when I try to register them.
Tony
12-04-2023 11:22 PM - edited 12-04-2023 11:24 PM
Greetings,
Does anything appear when you start typing (entering) the model of a canon product?
Example RF 100...
A listing of products should start to appear. If they do not, I'd try a different browser. Is it possible a pop up blocker, or browser extension is keeping the list of products from populating or being displayed?Y You can see from my examples that products begin to populate as characters are entered.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-08-2023 02:16 PM
Hi Rick, that was totally the problem! I switched browsers and it worked fine. Thanks, that never even occurred to me!
12-08-2023 03:30 PM
Thanks for the update. Glad to hear it.
Now go out and enjoy that lens. Its super sharp and fantastic. It's going to amaze you.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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