09-01-2022 08:17 AM - last edited on 09-06-2022 09:45 AM by Danny
Looks like Focus motor is broken
any cheaper way to repair it
canon support page is broken to setup any repair
09-01-2022 08:33 AM
The site seems to be working for us.
To start your repair, you can go to your My Canon Account at HTTP://canon.us/account or HTTP://canon.us/repair
09-04-2022 12:21 PM
"... any cheaper way to repair it ..."
This is going to be key here. Make sure you weigh the cost of repair vs the cost of a good working used copy of the lens.
09-04-2022 03:11 PM - edited 09-04-2022 03:12 PM
Is your lens an STM unit? It will say so on the space around the front element. If it is not an STM unit, then it will have a gearing system attached to an ultrasonic motor and these are more susceptible to damage. Ernie's comment about the economics is very valid but also consider that if there is a small price difference between a repair and replacement with an STM unit (there are lots available second-hand, or on occasion via the Canon Refurbished lens site) you will get benefits in performance with such a replacement.
09-05-2022 06:42 AM
09-05-2022 11:14 AM
"... if there is a small price difference between a repair and replacement with an STM unit ... you will get benefits in performance with such a replacement."
Absolutely! Sometimes a faulty lens opens the door to an upgrade. Weigh your options before you decide.
09-05-2022 02:50 PM - edited 09-05-2022 02:54 PM
The title says “18-135 usm lens”.
An 18-135 STM wouldn’t be an upgrade. I would send the 18-135 USM in to Canon for a repair estimate.
09-05-2022 03:27 PM
Thanks Mike, I missed that! Still, the principle holds good. Actually I have both the STM and USM versions and apart from a slight difference in focus speed, there is no obvious difference in optical quality that I can see.
09-05-2022 03:02 PM
thanks all for responding
I purchased new one as they have flat rate repair cost of 299$
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