12-23-2014 09:38 AM
When I try to print something, it spins and spins and goes through a bunch of girations, then makes a loud rapid gunfire sound and then produces the following error code and message:
Error 5C00
Printer error has occurred. Turn off power then back on again. If problem persists see manual.
Well, turned it off and on about 15 times and it still will not print.
12-23-2014 09:57 AM
Hi, y95975!
So that the Community can help you better, we will need to know exactly which model of printer you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
12-23-2014 10:01 AM
12-30-2014 12:58 AM
Hi y95975,
The 5C00 error indicates that there may be problem inside of the printer; if resetting the printer did not resolve the error, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
08-26-2021 08:58 AM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.