04-07-2016 02:27 PM
I had difficulty getting my new printer recognized. Once that was complete I was unable to get back to the print head alignment step. After reading the 2013 directions I got "cleaning" as an option, not head alignment. Currently running El Capitan verson 10.11.3
04-09-2016 09:33 AM
Hello.
Try performing the alingment on plain paper to see if this will help. If a glossy media was used, this can affect the alignment process.
If the error continues to persist, find more help at Contact Us.
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