scanning

[thomasr1950]

My MG 5420 printer needs the IJ Utility,Canon says i need it. When i try to d/l it i get the message: There are  no utility for the OS version i selected. I'm running Win 7 64bit.

I can't get a document to scan to my laptop, i do have the image garden installed.

Thanks,

Tom

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[Patrick]

Hi thomasr1950,

The IJ Utility is part of the driver that is installed during the initial install of your PIXMA MG5420.  Please use the link below to visit the Support Page of your PIXMA MG5420 to download and install the Mini Master Setup, which is found under Recommended For You:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg5420#D...

Installing this will install the IJ Utility on your computer so that you can scan.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer