scanning pictures

[derickv]

i can copy and print pictures, but if i scan pictures, glossy matte b&w or color, all i get is a black blob in my computer .

[Tiffany]

Hi Derickv,


Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon 

equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

[derickv]

Pixma 2522

[shadowsports]

Greetings,

Maybe the scanner is set to B&W instead of Color;

How to scan:

https://ij.manual.canon/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/su-004.html

Color:

https://ij.manual.canon/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/su-110.html