01-24-2020 07:39 PM
I've run into an issue that I have no clue how to get around. When I scan a document and then try to upload it, I can't find the item that I'm trying to upload can anyone help me thank you and please. it saves in the printer but not on the computer.
01-25-2020 08:48 AM
Hi, aricj68!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof) along with what application you're using to scan. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.