scanner not working

[Ibg]

I have a Pixma MG6220 and I can't scan documents to my computer. I was able to do it earlier but now I don't have "use scanner" icon in my main menu and quick menu. Do I have to install some extra driver or what I can do? Because I lost my CD I installed it from Canon website,  it has  all same features, right?

[cdaddyisout]

i have a pixma mx410... on other computers i had a menu when i installed the software.. now i have window 7 64bit on a desktop and when i try to scan from the pixma i get error saying i need to reinstall the software when i have repeatedly installed... this is really pissing me off because i'm computer literate and your programs aren't working and all searches on the problem tell me nothing other than other people are having similar problems.. why won't your drivers and i have used 2 different ones, give me the mx410 menu anymore

[Penny1]

I'm having the same problem with an MG6660 using OS 10.12 here in Australia. I can't find a driver for either my printer or operating system on the download site. I was scanning just fine a few months ago and now nothing. I've tried all the suggestions on here, but still no joy. I can print and copy just fine!

Any ideas? 

[angie_151182]

Hi, I have the PIXMA MP560 and i can print via wireless LAN however i cannot scan anymore. I have tried options listed however none seem to work on my model. HELP! Please.

[Patrick]

Hi angie_151182,

It is recommended that you contact live technical support. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

A Technical Support Representative will be able to resolve this issue for you.

[tissybabe]

I have this same printer and it will act like it will scan and say printing momentarliy but it just switches back to the orginal scan screen and does nothing.  The printer is fine but the scanner won't work.

[Imaxpr]

I gan print but not scan.

[Imaxpr]

Can print but can not sacn.

[Imaxpr]

can print but can not scan

[Imaxpr]

windows 10

[Jenine]

Hello Imaxpr!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what product and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!