scanner driver

[jarelifsu]

Each time I try to scan directly from my Canon PIXMA490 or from my Mac book, I get the following message:

'Software for “%@” failed to run.'

I have the most current drivers installed and have tried using the IJ Scan Utility program and still I get the same message. Laptop and printer are connected to WI-FI and I am able to print with no issues.

 Any suggestions would be great. Thank you!

[Jason]

Hi, jarelifsu!
 
Which version of the Mac operating system you are running?
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

[jarelifsu]

I am running MacOS High Sierra.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.