"Scanner Lock Switch" error - Pixma MP830

[Russ]

I have a Pixma MP830 running on Windows XP.

In the middle of a scan project, I suddenly got the error message, "Release the scanner lock switch and turn the power off and back on."

The scanner lock switch was already in the unlock position, but I moved the switch back and forth a few times, turned the power off and back on.  No luck.  The message is still there.  I tried it a few more times without success.  I then uninstalled and reinstalled the Canon software that came with the machine.  Still no luck.  The message is still there.

I contacted Canon support and they said there's no solution.  Not repairable.

As a last-ditch effort to see if there's any hope here, has anyone who has had this problem been able to solve it?

Thanks for whatever help you can offer.

Russ

[shivanands]

Same problem I am facing. Surprising that there is no solution to this error.  

[Stephen]

Thank you for reaching out!

This unit is 18 years old and was retired in 2012. As a result, all official Canon support has ceased, and no new software or drivers will be developed.

To explore Canon's latest technologies, we recommend contacting our Canon Upgrade Program Specialists at 1-866-443-8002, available Monday through Friday.

We hope you have a great day!