10-14-2017 04:05 PM - edited 10-14-2017 04:56 PM
I have a Canon MP830 that has been great til recently. I cannot print from a computer or make a copy. It sounds like it is going through the motions and prints out a blank page. I did go through the print head cleaning and it printed out the test page. I have not messages and wonder what is the next step
12-27-2017 10:37 AM
Hello.
Check to make sure that the bright orange tape has been removed from the top of each ink tank. If the issue persists after cleanings have been performed, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.