"An internal error has occurred" message when scanning from MX922 to desktop using Windows 7

[boisseaujm]

I am no longer able to scan using my MX922 connected to my desktop running Windows 7 without getting a message on my desktop saying "An internal error has occurred".  I have turned the MX922 on and off, I have disconnected both the power cord and USB cable from the MX922 and from my desktop, I have reconnected the USB cable to a different port on my desktop, I have uninstalled all Canon programs from my desktop and reloaded all Canon programs with the MX922 CD, and I have restarted the desktop multiple times.  I scan documents several times a week for my business. It has worked fine until today. What do I need to do to correct this problem and get back to scanning?

[Ramona]

Hi boisseaujm,

If you temporarily disable any antivirus or firewall software that is on your computer, then attempt to scan again, are you able to scan successfully?

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