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printer set up problems

akdol1
Apprentice

We just bought a Pixma MG 2522 and cannot get it to connect. We have downloaded multiple drivers and have watched a few Youtube videos. It appears that this is a common problem with this Canon printer. We have a Lenovo with Win10 and a HP with Win11. Anyone solve this problem?

3 REPLIES 3

Bednar
Contributor

@JCPenneyKiosk wrote:

We just bought a Pixma MG 2522 and cannot get it to connect. We have downloaded multiple drivers and have watched a few Youtube videos. It appears that this is a common problem with this Canon printer. We have a Lenovo with Win10 and a HP with Win11. Anyone solve this problem?


Ever since we upgraded our laptop to Windows 10, it won't print anymore. The laptop and printers are in two different rooms and are connected via WiFi/remotely. I checked to see if our Windows Defender settings were too high, but it is disabled b/c McAfee is running. I tried altering McAfee settings, but it still won't print. The error message I get is "Windows can't print due to a problem with the printer setup". The printer drivers are setup to run through the network/remotely/WiFi. This was never an issue when running our previous Windows software and has only become an problem since updating to Windows 10 and what ever settings it has/allows.

 

Hi Bednar,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG2500 series and left click on Remove device. Repeat until all MG25000's are removed.

5. Disconnect the USB cable.

6. Click Close to close that window.

7. In the upper left corner, click on Control Panel (or the Back button).

8. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

9. Click once on "Canon MG2500 series MP Drivers" and then click Uninstall at the top.

10. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

11. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg...

2. Click the Select button next to "MG2522/MG2525 MP Drivers Ver.1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mg2500-1_02-ejs.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted by the installation.

Once the installation has completed, please attempt to print.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Patrick
Product Expert
Product Expert

Hi akdol1,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG2500 series and left click on Remove device. Repeat until all MG25000's are removed.

5. Disconnect the USB cable.

6. Click Close to close that window.

7. In the upper left corner, click on Control Panel (or the Back button).

8. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

9. Click once on "Canon MG2500 series MP Drivers" and then click Uninstall at the top.

10. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

11. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg...

2. Click the Select button next to "MG2522/MG2525 MP Drivers Ver.1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mg2500-1_02-ejs.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted by the installation.

Once the installation has completed, please attempt to print.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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