printer offline error

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04-01-2016 04:27 PM
Pixma MG 6220 with Windows 10. Starts to print, shows printer offline error, spits out paper. Recycles, prints part of page, then error. Sometimes 3x in a print cycle. DN do it ever time.

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04-01-2016 04:42 PM
Hi!
Are you using the USB or wireless connection?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!

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04-01-2016 05:09 PM
usb
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04-04-2016 11:45 AM
Hi printmon22,
It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
