02-12-2014 06:06 PM
mg5120 states that the tank is not recognized. It was printing all morning..
02-14-2014 06:58 PM - edited 02-14-2014 06:59 PM
Hello!
Please try taking the inks out of the printer, and placing them back in again. Typically, this error occurs if the ink is either not installed, or has run out. If you see the lamp on any of the inks out, please try replacing that ink tank.
If the issue persists, please reach out to our technical support team at http://bit.ly/Phone_Support
They'll be happy to take a further look. Thanks!
02-15-2014 01:55 PM
07/01/2024: New firmware updates are available.
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