pixma mx492 won't print or do nozzle check or alignment

[will123]

Hi there.

I have a pixma mx492 that won't print, do nozzle check or alignment or anything that involves printing a page. I have tried to do it directly from the buttons and from a usb connection to my laptop. It just sits there with a message on the LCD screen saying " nozzle check" I have tried doing the factory reset but no results. Any ideas?

[ArthurJ]

Hi will123,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.