pixma mp990 not copying. prints fine from computer,scans slides, but copy function yields blank page

[mzpurple]

my printer is working fine and prints stuff sent from my windows 10 computer. However, just today, I tried to copy a page on the flatbed, and it didn't print a thing.  I did a preview function and the doc was there, but the printout then yielded a blank page.  is there some setting that is off?  One of the print tanks was empty and I replaced that. Nothing else seems wrong. What to do. I would like to copy some documents..help help!

[Danny]

Hi, mzpurple!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[James_C]

Hi mzpurple                     

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

CLI-221M
CLI-221BK
CLI-221GY
PGI-220PGBK
CLI-221C
CLI-221Y

Next, a test of the printer should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MP990 and follow these steps:

1.  Press <HOME>.

2.  Rotate the menu to Settings and press <OK>.

3.  Press <OK> on Maintenance.

4.  Press <OK> on Nozzle Check Pattern.

5.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to this email.  If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

1.  Press <HOME>.

2.  Rotate the menu to Settings and press <OK>.

3.  Press <OK> on Maintenance.

4.  Press <OK> on Cleaning.

5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI