pixma mg6320 issue Pink background

[Glen2]

When printing from the copier I get a pinkish color on the background.

It does't happen when printing from the computer. Only when using the copier.

Ink is new and full.

Solutions???

[Patrick]

Hi Glen2,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.