01-07-2016 07:09 PM
my printer is about 2 years old, i have only used it about 3 times, and not used in about 6 months or longer
i tried to use it today and it will not turn on, i have never had any probelms before
it will just not power up, i checked the plug, i switched outlets, even switched plug, nothing
it will simply not turn on
any suggestions?
i have been on hold with customer support for over a half hour now and getting frustrated
01-11-2016 08:20 PM
anyone, any help please?
01-11-2016 08:22 PM
Hi Schmoff!
Welcome to the Canon Forums and thanks for your inquiry!
The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.
If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
01-12-2016 09:08 PM
Hello.
To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on.
If the issue persists, find more help at Contact Us.
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