10-21-2019 10:13 AM
Hi I have brand new printer only ever printer one piece of paper now it say no paper loaded even though there is tried all cleaning function in menu but as it say there is no paper they dont work properly, put brand ink cartrigdes in still says the same. Trying for weks to get it to work but nothing work tried on mac desk and also on windows lap top connected with cable so not internet problem.please help
10-21-2019 11:25 AM
Hi Tracyirving,
Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a model not supported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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