Canon i9900 Printer Not Working on Mac OS Catalina 10.15

[jimbowesto]

Just upgraded to Catalina 10.15 on Macbook Pro 15" 2017. No drivers from Canon will install for my Canon i9900 printer. Do I need to buy a different printer, or is Canon going to issue drivers?

[shadowsports]

The chances of you getting support for a 15 yr old printer under Catalina is slim.  I'd start shopping for a new device.

[jimbowesto]

Well that's comforting. So refrain from buying high end Canon electronics is the takeaway here....?

[Patrick]

Hi jimbowesto,

Rick is correct, there are no plans at the time to develop a macOS v10.15 driver for the i9900.  The last drivers issued for the i9900 were for OS X v10.6.

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[shadowsports]

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@jimbowesto wrote:

Well that's comforting. So refrain from buying high end Canon electronics is the takeaway here....?

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No, I think not expecting a product to be supported forever is the take away, and the most reasonable expectation.

Keep in mind it was Apple that went to "64 bit only" support, not Canon. 

[jimbowesto]

15 years is a far cry from "forever".

[Dacantony]

To clarify on behalf of Canon - the i9900 was released on 2004 and OSX from Apple was released on 2009. So that is five years of support for a $500+ printer. A printer which has expensive color cartridges, printheads, etc.

The "15 years" is a red herring - Canon only supported the printer on MAC for five years and had/has no intention of looking back.

Thats OK, I purchased an EOS M and they did one release of firmware before discontinuing the camera all together.

That is your "Canon Community". Yay, NOT