pixma g3200 will not recognize cartridges

[jeth7]

All of a sudden, my Pixma G3200 won't recognize the cartridges.  The ink tanks are full.  What can I do?

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

If the issue persists,  I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[jeth7]

Thank you, but it didn't work.  I will reach out to Canon support, but if anyone has any more ideas, I will listen.